Website Maintenance

Ongoing Technical Care for Your Website

A website still needs attention after it goes live. Software changes, plugins require updates, backups need checking, and technical problems can appear over time. Without someone responsible for these things, small issues can gradually become larger ones.

Our website maintenance plans provide ongoing updates, monitoring, backups, and technical support so the day-to-day health of your website doesn’t get overlooked.

Whether we built your website or you’re looking for someone to take over an existing one, we’ll first look at the current setup and determine the level of ongoing care it needs.

What Happens When Website Maintenance Gets Overlooked

Most maintenance problems don’t appear all at once. They tend to build gradually when nobody is actively responsible for the technical side of the website.

Software Becomes Outdated

WordPress, themes, plugins, and other website software change over time. Updates can include security fixes, compatibility improvements, and changes needed to keep different parts of the website working together.

Small Problems Accumulate

Broken forms, plugin conflicts, layout issues, and performance problems can develop gradually — sometimes without being noticed until a customer encounters them.

Nobody Is Clearly Responsible

Hosting may be handled by one provider, the original developer may no longer be involved, and different people may have made changes over time. Eventually, nobody is quite sure who is responsible when something goes wrong.

What Website Maintenance Covers

The exact level of support depends on your plan and website, but ongoing maintenance generally focuses on six areas.

Software Updates & Compatibility
Backups & Recovery
Security Monitoring
Uptime & Technical Monitoring
Performance Checks
Technical Support

Already Have a Website We Didn't Build?

That’s fine. We can take over maintenance for websites developed by another provider. Before doing so, we’ll review the existing setup, including the CMS, themes and plugins, hosting, backups, security, and any obvious technical problems.

If the website already has significant technical issues, outdated software, broken functionality, or other problems that need to be addressed before routine maintenance can begin, we’ll explain those separately.

This keeps the maintenance plan focused on ongoing care rather than absorbing existing technical problems.

Website Maintenance Plans

Keeping your website secure, fast, and up-to-date shouldn’t be stressful. Choose a plan that fits your business needs.

Essential Care

Perfect for small businesses and personal sites.

49/mo

Monthly website backup
CMS, theme, and plugin updates
Basic security monitoring
Basic uptime monitoring
Routine technical checks
Email support
Up to 48-business-hour response

Growth Care

For active business websites that need closer monitoring and occasional small updates.

159/mo

Everything in Essential Care

+

Weekly website backups
Enhanced security monitoring
Malware and vulnerability checks
More frequent uptime monitoring
Routine performance checks
Up to 30 minutes of minor content updates per month
Priority email support
Up to 1-business-day response

Advanced Care

For e-commerce and more complex business websites where technical reliability is particularly important.

279/mo

Everything in Growth Care

+

More frequent backups based on website requirements
Enhanced uptime and security monitoring
E-commerce or complex-functionality checks
Priority troubleshooting
Up to 60 minutes of minor content updates per month
Same-business-day response for priority support
Regular technical review

What Counts as a Minor Content Update?

For plans that include content-update time, minor updates are small changes to existing website content rather than new design or development work. Examples can include:

Replacing an existing image
Updating business information
Changing existing text
Updating opening hours or contact details
Adjusting an existing service or product description
Replacing an existing downloadable file

Unused update time does not carry over unless we agree otherwise.

Need Changes Beyond Routine Maintenance?

Sometimes a website doesn’t need maintenance — it needs improvement.

If you need new pages, redesigned sections, additional functionality, substantial content changes, new integrations, or broader structural work, we can review the request and scope it separately.

This distinction keeps maintenance predictable while still giving you somewhere to go when the website needs more substantial work.

If the underlying website has become outdated, difficult to use, or no longer reflects the business, Web Design & Development may be a better starting point than an ongoing maintenance plan.

Frequently Asked Questions

What Does Website Maintenance Actually Include?

Website maintenance focuses on the ongoing technical health of your existing website. Depending on the plan, this can include software updates, backups, security monitoring, uptime checks, performance checks, troubleshooting, and technical support. Some plans also include a defined amount of time for small content updates.

Do You Maintain Websites You Didn't Build?

Yes. We’ll first review the website and its current technical setup before taking responsibility for ongoing maintenance.
If there are existing problems that need to be resolved first, we’ll explain what we’ve found and separate that work from the recurring maintenance plan.

Is There a Setup or Takeover Fee?

For straightforward websites in good technical condition, this may not be necessary.
If an existing website requires a detailed technical review, cleanup, updates, migration work, or repairs before we can maintain it responsibly, we’ll scope that work separately before the maintenance plan begins.

Are Website Edits Included?

Growth Care and Advanced Care include a defined amount of time for minor content updates. Essential Care focuses primarily on technical maintenance. If you regularly need website changes, we can help determine whether a maintenance plan with included update time or separately scoped website support makes more sense.

Are New Pages or Features Included?

Not as routine maintenance. New pages, custom functionality, integrations, redesign work, and larger changes require additional design or development time and are normally quoted separately.
We’ll always discuss that with you before starting additional work.

What Happens If My Website Goes Down?

If we’re monitoring the website and detect an availability issue, we’ll investigate based on your plan and the nature of the problem. Some outages can be resolved directly. Others may involve the hosting provider, domain provider, third-party service, or another system outside our control. We’ll help identify the issue and determine the appropriate next step.

Do You Provide Hosting?

Hosting can be provided or managed depending on your website and maintenance arrangement. If you already have suitable hosting, you may not need to move it. We’ll review the existing environment before recommending any change.

Can I Change Maintenance Plans Later?

Yes. If the website becomes more active or complex — or your support requirements change — we can review the plan and move you to a more appropriate level of maintenance.

Is SEO Included With Website Maintenance?

No. Maintenance can help preserve the technical health of a website, but ongoing SEO involves a different set of responsibilities around search visibility, content, keyword intent, internal linking, technical SEO, and performance in search.
If search visibility is the issue you’re trying to solve, our SEO Services would be the more relevant service.

Related Website Support

Web Design & Development

If the website needs restructuring, redesigning, or new functionality rather than routine maintenance, explore our Web Design service.

SEO Services

If your main concern is organic search visibility rather than ongoing website care, explore our SEO Services.

Need Someone to Look After Your Website?

Whether we built the website or you’re looking for someone to take over an existing one, we can first look at the current setup and determine what level of ongoing care makes sense.